Frequently Asked Questions

Destination Accessibility wants to make our services as accessible and easy as we can in Albuquerque. Below you can read a list of the questions our renters ask us on a regular basis and the answers to those questions. We are open daily, 8 AM – 6 PM. Call 505-677-ROLL or email info@accessible-abq.com for additional questions.

Q: How do I know which products are available to rent through Destination Accessibility?

A: You will find a list on our Rental page. You can determine which items are available during your stay by clicking on Tell Me More and entering the dates you prefer to have your rental available to you. 

Q: What if I miss my scheduled delivery or pick-up time?

A: If an appointment is missed, and the office is not notified prior, we will reach out to reschedule based on our current availability, which may be at any time for the remainder of our business day, or the following business day.

If we cannot reach you using the provided contact information and the appointment is missed, we will attempt to reach out to reschedule, however we will keep the appointment on hold until we can make a confirmed, rescheduled appointment.

Q: Why is it important I provide a working cellphone number when making a reservation?

A: In addition to being a very effective way to communicate with you, your driver usually (but not guaranteed) notifies you via text they’re on the way to deliver/pick up your rental.

Q: How long does it take to fully charge the scooter battery?

A: Overnight or an average of 8-10 hours.

Q: Where do you deliver and pickup?

A: Destination Accessibility offers free in-person on time delivery and pickup in the Albuquerque metropolitan area and local hotels. This includes residential addresses.

Q: When will my credit card be charged? Is there a deposit?

A: At time of booking, your credit card is charged the full rental amount, and there is no deposit.

Q: How will I know my reservation is complete?

A: You will receive a confirmation email at the time of the order.

Q: Will the scooter, wheelchair, or transfer chair, disassemble easily to fit into a trunk of a car?

A: All of our equipment can be disassembled and reassembled by one able-bodied person. Please review the weight limits before placing your order. 

Q: How do I cancel a reservation, and what is the policy?

A: You may cancel an order at any time PRIOR TO DELIVERY DAY with a 100% payment refund or a credit towards a future reservation of your choice.

What is the cancellation policy?

You may cancel an order up to 24 hours before your scheduled drop-off time with a 100% refund. Cancellations receieved within 24 hours of scheduled drop-off are nonrefundable including deposit. To cancel, please call or email.